jlll Privacy Policy
At jlll, your privacy is a fundamental commitment, not a formality. This Privacy Policy explains exactly what personal data we collect when you use the jlll platform, why we collect it, how we store and secure it, who we share it with, and what rights you hold over your own information as a player based in Bangladesh.
Six Privacy Principles We Uphold
Lawful Collection
jlll collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We never collect data without a clear lawful basis.
No Data Selling
jlll does not sell, rent, or trade your personal data to third-party advertisers, marketing agencies, or data brokers. Your information is used solely for the purposes described in this Privacy Policy.
Secure Storage
All personal data held by jlll is stored on encrypted servers protected by 256-bit SSL/TLS encryption, firewall systems, and access-control protocols. Only authorised personnel may access player records.
Your Rights
Bangladesh-based players have the right to access, correct, restrict, or request deletion of their personal data held by jlll, subject to our legal retention obligations. Requests are handled within 30 days.
Minimal Retention
jlll retains personal data only for as long as required to fulfil the purposes for which it was collected, or as mandated by applicable law. Once the retention period expires, data is securely deleted or anonymised.
Breach Notification
In the unlikely event of a personal data breach that poses a risk to your rights, jlll will notify affected players promptly and take immediate remedial action to contain the breach and prevent recurrence.
Important Notice: This Privacy Policy describes how jlll ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "the Player") who register an account or otherwise interact with the jlll platform at jlll.io. By registering an account or continuing to use the jlll platform, you confirm that you have read and understood this Privacy Policy. This policy is effective as of January 2026.
Who We Are
jlll is an online casino and sports betting platform operating at jlll.io, serving adult players primarily based in Bangladesh. jlll acts as the data controller in respect of the personal data collected through the Platform. This means jlll determines the purposes for which, and the means by which, your personal data is processed.
If you have any questions about how jlll handles your personal data, or if you wish to exercise any of the rights described in Section 10, you may contact our data support team at the email address listed in Section 15. All privacy-related enquiries are handled in English and are acknowledged within 5 business days.
Personal Data We Collect
jlll collects the following categories of personal data from players and prospective players:
2.1 Identity Data
Full legal name, date of birth, gender, nationality, and copies of identity documents such as the National Identity Card (NID), passport, or driving licence. This data is collected during account registration and KYC verification.
2.2 Contact Data
Email address, mobile phone number, and residential address (including city, district, and postal code). Players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and other locations across Bangladesh provide this information at registration.
2.3 Financial Data
Mobile financial service account identifiers (bKash number, Nagad number, Rocket/Dutch-Bangla Bank number, Upay number), card details (card type, last four digits — we do not store full card numbers), and USDT wallet addresses where applicable. Bank account details where provided for withdrawal purposes (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other institutions).
2.4 Transaction Data
Records of all deposits, withdrawals, and wagers placed on the jlll platform, including amounts in BDT (৳), timestamps, game titles, and payment methods used. These records are retained for the periods described in Section 9.
2.5 Technical Data
IP address, browser type and version, operating system, device type, device identifiers, screen resolution, time zone, and referring URL. This data is collected automatically when you access the jlll platform and is used for security monitoring, fraud detection, and platform optimisation.
2.6 Usage Data
Information about how you interact with the jlll platform, including pages visited, games played, session durations, click patterns, and responsible gaming tool usage (deposit limits set, time-out activations, self-exclusion requests).
2.7 Communications Data
Records of communications between you and jlll customer support, including email exchanges, live chat transcripts, and support ticket contents. These records are retained to ensure quality of service and to resolve disputes.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Identity | Name, date of birth, NID, passport | Registration, KYC |
| Contact | Email, phone, address | Registration |
| Financial | bKash number, card last 4 digits | Deposit / Withdrawal |
| Transaction | Deposits, withdrawals, wagers | Ongoing platform use |
| Technical | IP address, device type, browser | Automatic — every session |
| Usage | Games played, session duration | Automatic — ongoing |
| Communications | Support emails, chat transcripts | Support interactions |
How We Collect Your Data
jlll collects personal data through the following channels:
- Direct provision: Data you enter yourself during account registration, KYC document submission, deposit and withdrawal requests, support enquiries, and any form you complete on the jlll platform.
- Automated collection: Technical and usage data collected automatically by our servers and analytics systems as you browse and interact with the jlll platform. This includes cookie-based tracking described in Section 7.
- Third-party sources: Identity verification data returned by our KYC service providers after document authentication. Fraud-risk signals from our payment processors and fraud prevention partners. Transaction confirmation data from mobile financial service providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard).
- Public sources: Where necessary for fraud prevention or regulatory compliance, jlll may consult publicly available sources such as sanctions lists or politically exposed persons (PEP) databases.
Why We Use Your Personal Data
jlll processes your personal data for the following purposes:
4.1 Account Management
To create and maintain your jlll account, authenticate your identity at login, manage your preferences, and provide you with access to all platform features including casino games, cricket betting, Keno, Kalaka Bingo, and slot games.
4.2 Payment Processing
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and USDT. Financial data is shared with the relevant payment processor solely to facilitate the transaction. jlll applies the "source of funds" rule — withdrawals are routed only to the payment method used for deposits.
4.3 KYC and Regulatory Compliance
To verify your identity and age (21+ policy), comply with anti-money-laundering (AML) obligations, and fulfil any other regulatory requirements applicable to online gambling operations. KYC data is processed by our third-party verification partners under strict data processing agreements.
4.4 Responsible Gaming
To monitor gameplay patterns, identify indicators of problem gambling, and enforce self-exclusion orders, deposit limits, and session reminders that you have requested through your Account settings. Responsible gaming data handling is a core obligation for jlll, not an optional feature.
4.5 Security and Fraud Prevention
To detect and prevent fraud, bonus abuse, multi-accounting, money laundering, and other prohibited conduct described in the jlll Terms & Conditions. Technical and usage data is analysed by our security systems for anomaly detection on a continuous basis.
4.6 Customer Support
To respond to your enquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance and training purposes.
4.7 Platform Improvement
To analyse aggregated usage patterns and improve the jlll platform's performance, reliability, game selection, and user experience. Analytics used for this purpose are processed at an aggregated or anonymised level wherever possible.
4.8 Marketing Communications
To send you promotional offers, bonus notifications, seasonal promotions (such as BPL cricket season offers, Eid bonuses, Pohela Boishakh promotions), and platform news — only where you have given your consent to receive marketing communications. See Section 12 for opt-out instructions.
Legal Basis for Processing
jlll relies on the following legal bases to process your personal data:
- Contractual necessity: Processing required to provide the services described in the jlll Terms & Conditions — including account management, payment processing, and game access — is carried out on the basis that it is necessary to perform the contract between jlll and you.
- Legal obligation: KYC verification, AML monitoring, and retention of transaction records are carried out to comply with applicable legal and regulatory obligations.
- Legitimate interests: Security monitoring, fraud prevention, platform analytics, and responsible gaming monitoring are carried out based on jlll's legitimate interest in operating a safe, fair, and compliant platform. jlll has assessed that these interests are not overridden by your privacy rights, given the proportionate and protective nature of the processing.
- Consent: Marketing communications and non-essential cookies are processed only with your explicit, freely given, and specific consent. You may withdraw consent at any time as described in Sections 7 and 12.
Who We Share Your Data With
jlll does not sell your personal data. We share personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:
6.1 Payment Processors
bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa payment networks, Mastercard payment networks, and USDT blockchain transaction processors receive the minimum financial data required to process your deposits and withdrawals. All payment partners are bound by their own data protection standards.
6.2 KYC and Identity Verification Providers
Third-party identity verification services receive copies of your identity documents and return a verification result to jlll. These providers operate under data processing agreements that prohibit further use of your data beyond the verification purpose.
6.3 Fraud Prevention Services
Technical data (IP address, device fingerprint, behavioural signals) may be shared with fraud detection partners to identify high-risk patterns and prevent account takeover, bonus abuse, and money laundering.
6.4 Game Providers
When you launch a game supplied by a third-party provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), a session token and minimum necessary account identifiers are passed to the game provider's system to initialise the game session. Game providers do not receive your full identity data.
6.5 Regulatory and Law Enforcement Authorities
Where required by applicable law, court order, or regulatory mandate, jlll may disclose personal data to relevant authorities. jlll will notify you of any such disclosure where legally permitted to do so.
6.6 Professional Advisers
Legal, financial, and compliance advisers engaged by jlll may access personal data to the extent necessary to provide their professional services to jlll. All advisers are bound by strict confidentiality obligations.
No Third-Party Marketing: jlll does not share, sell, rent, or trade your personal data with third-party advertisers, data brokers, or marketing companies. If you receive unsolicited marketing purportedly from jlll that you did not opt into, please contact our support team immediately so we can investigate.
Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device by the jlll platform when you visit. They allow the platform to recognise your device across sessions, remember your preferences, and collect usage analytics.
7.2 Types of Cookies Used
- Essential cookies: Required for the platform to function correctly — including session authentication, CSRF protection, and load balancing. These cannot be disabled without preventing you from using the platform.
- Functional cookies: Store your preferences such as language settings and display options to provide a more personalised experience.
- Analytics cookies: Collect anonymised or pseudonymised data about how you use the platform, which pages you visit, and how long you spend on each section. Used to improve platform performance and content.
- Security cookies: Used to detect and mitigate fraudulent activity, bot traffic, and account takeover attempts. These cookies form part of jlll's fraud prevention infrastructure.
7.3 Managing Cookies
Non-essential cookies (functional and analytics) are deployed only with your consent. You may withdraw cookie consent at any time by adjusting your browser settings to block or delete cookies. Note that disabling essential cookies may impair your ability to log in and use the jlll platform normally.
Data Security
jlll implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and jlll servers.
- Encryption of sensitive data fields (including identity document copies and financial identifiers) at rest using industry-standard encryption algorithms.
- Role-based access control (RBAC) ensuring that jlll staff access only the personal data necessary for their specific job function.
- Multi-factor authentication (MFA) required for all jlll staff accessing production systems containing player data.
- Regular penetration testing and vulnerability assessments conducted by independent security professionals.
- Automated monitoring and alerting systems that detect anomalous access patterns and potential breaches in real time.
- Regular staff training on data protection obligations and secure data handling practices.
Despite these measures, no internet transmission or electronic storage system is completely secure. jlll cannot guarantee absolute security but commits to responding swiftly and transparently to any security incident that affects your personal data.
Data Retention
jlll retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal / AML compliance |
| KYC identity documents | 5 years from account closure | Regulatory obligation |
| Transaction records | 7 years from transaction date | Financial record-keeping law |
| Support communications | 3 years from last interaction | Dispute resolution |
| Technical / session logs | 12 months | Security monitoring |
| Marketing consent records | Until consent withdrawn + 1 year | Consent compliance |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming obligation |
Where jlll is required by law to retain data beyond the periods listed above, the legal retention period shall take precedence. At the end of any retention period, data is deleted from active systems and purged from backups within a reasonable timeframe.
Your Privacy Rights
As a player using the jlll platform from Bangladesh, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us using the details in Section 15. jlll will respond to all valid rights requests within 30 calendar days.
10.1 Right of Access
You have the right to request a copy of all personal data that jlll holds about you, together with information about how it is processed. This is commonly known as a Subject Access Request (SAR). jlll will provide this information in a clear, structured format at no charge.
10.2 Right to Rectification
If any personal data jlll holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For name and identity corrections, supporting documentation (such as an updated NID) may be required.
10.3 Right to Erasure
You may request that jlll delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and jlll has no overriding legitimate grounds. This right is subject to jlll's legal data retention obligations — we cannot erase data we are legally required to retain.
10.4 Right to Restriction
You may request that jlll restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being resolved, or where you have objected to processing and the outcome is pending.
10.5 Right to Data Portability
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
10.6 Right to Object
You have the right to object to processing carried out on the basis of jlll's legitimate interests. jlll will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
10.7 Right to Withdraw Consent
Where jlll processes your data based on your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. See Section 12 for marketing opt-out and Section 7 for cookie management.
How to Submit a Rights Request: Send your request in writing to [email protected] with the subject line "Privacy Rights Request". Please include your registered username and a clear description of the right you wish to exercise. We may ask for identity verification before processing your request to protect against unauthorised access.
Children & Minors
The jlll platform is strictly for adults aged 21 years and above. jlll does not knowingly collect personal data from any person under the age of 21. If a player provides false date-of-birth information during registration, their account will be closed immediately upon discovery and all data retained only to the extent required by anti-fraud and regulatory obligations.
If you are a parent or guardian and believe a minor has registered an account on jlll, please contact our support team immediately at the email address in Section 15. jlll will investigate and take appropriate action, including account closure and erasure of data to the extent legally permissible, within 48 hours of a confirmed report.
Marketing Communications
jlll sends promotional emails, bonus alerts, and seasonal campaign notifications (including BPL season offers, Eid promotions, IPL bonus events, and Pohela Boishakh specials) only to players who have given their explicit consent to receive marketing communications at the time of registration or at any subsequent point through their account settings.
You may withdraw your consent to receive marketing communications at any time by:
- Clicking the "Unsubscribe" link included in every marketing email sent by jlll.
- Updating your communication preferences in your jlll account settings under the "Notifications" section.
- Contacting jlll support via the email address in Section 15 and requesting removal from marketing lists.
Please allow up to 5 business days for opt-out requests to take full effect across all marketing channels. Withdrawal of marketing consent does not affect your ability to use the jlll platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which are sent regardless of marketing preference.
Third-Party Links
The jlll platform may reference or display content from third-party game providers. When you launch a game from a provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, you are interacting with that provider's game engine, which operates under the provider's own privacy and data handling practices. jlll is not responsible for the privacy practices of third-party game providers. We recommend reviewing the privacy notices of any third-party provider whose games you play on the jlll platform.
jlll does not embed third-party advertising networks, social media tracking pixels, or external analytics scripts that would transmit your personal data to unrelated third parties without your knowledge. Any analytics or tracking tools used on the jlll platform are operated under strict data processing agreements that restrict the use of your data to the purposes described in this Privacy Policy.
Changes to This Privacy Policy
jlll reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered players by email to the address associated with their account, and by displaying a prominent notice on the jlll platform for a minimum of 14 days prior to the changes taking effect.
The effective date at the top of this Privacy Policy will be updated each time a revision is published. Your continued use of the jlll platform after the revised policy takes effect constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using the jlll platform and may request account closure by contacting our support team.
We encourage all players to review this Privacy Policy periodically to stay informed about how jlll protects their personal data. Archived versions of previous Privacy Policy editions are available upon request by contacting support.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jlll, please contact our data support team using the details below:
- Email: [email protected]
- Subject Line: Please use "Privacy Policy Enquiry" or "Privacy Rights Request" for faster routing
- Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
- Response Time: jlll aims to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 calendar days
- Language: English
Responsible Gaming: If your enquiry relates to self-exclusion, deposit limits, or problem gambling support, please visit our dedicated Responsible Gaming page. Our support team is trained to handle these sensitive requests with care, urgency, and full confidentiality. 21+ only. Gambling involves risk — please play responsibly.
Your Data Is Protected — Now Let's Play
With your privacy firmly safeguarded under the jlll Privacy Policy, explore everything the platform has to offer — from live cricket betting on BPL and IPL to 500+ casino games, slots, Keno, and Kalaka Bingo. All sessions are secured with 256-bit SSL encryption. 21+ only. Play responsibly.
A Note on Responsible Gaming
jlll is an entertainment platform for adults aged 21 and above. Gambling can be addictive and carries financial risk. jlll provides deposit limits, session reminders, loss limits, and self-exclusion tools to all account holders. If you feel that your gambling is becoming a problem, please visit our Responsible Gaming page for guidance and support resources. Never gamble more than you can comfortably afford to lose.